Project details

Overview

Project title

Request for Quotation for Information and Communications Technology (ICT) Support Services for UNOPS/Cities Alliance Secretariat

Request for quotation
14 Mar 2019

Published

14 March 2019

Deadline

19 March 2019

Budget

 


Procurement type

Services

Reference

UNOPSZ229021

Funding Agency

UNOPS - United Nations Office for Project Services


Countries

Belgium

Request for Quotation for Information and Communications Technology (ICT) Support Services for UNOPS/Cities Alliance Secretariat

Deadline: 19-Mar-2019 17:00 (GMT 0.00)

UNOPS

Request for quotation

RFQ/2019/8855

Description:

Assignment Objective
The objective of this Request for Quotation is to identify vendor who are able to provide qualified Information and Communications Technology (ICT) Support Services for UNOPS-Cities Alliance Secretariat, located at the UN House, Boulevard du Régent 37-40, 1000 Brussels, Belgium.
Cities Alliance acceptable turnaround for support services in the following response time:
1. Vendor is expected to address customer concerns, problems and escalations in a timely manner, within one-hour response during office hour (Monday to Friday from 08:30 to 17:30 CEST)
2. Restoration of service – Service is expected to be restored either through a workaround or a permanent solution. Vendor is expected to resolve ninety percent (90%) of incidents within the time frame specified for each priority:
a. Critical -- 4 hours or less
b. High -- 8 hours or less
c. Medium -- 24 hours or less
d. Low -- 3 business days
3. For network monitoring and support: 24/7/365 emergency response time guaranteed.

Belgium


Hyperlinks to Related Project Dossiers:

https://www.ungm.org/Public/Notice/85224