Détails du projet

Vue d'ensemble

Titre du projet

Microsoft Consultancy Services

Request for proposal
8 déc 2018
Clarification / Questions & Answers
21 déc 2018
Clarification / Questions & Answers
12 jan 2019
Clarification / Questions & Answers
17 jan 2019
Clarification / Questions & Answers
22 jan 2019


12 janvier 2019

Date limite

31 janvier 2019



Type d'approvisionnement




Bailleur de fonds




RFP Data

Collective Number

RFP Title
Microsoft Consultancy Services

RFP Type

Purchasing Organisation
PA - Central Procurement

RFP Closing Date
31 Jan 2019

RFP Control Information

Email Address


Supported IS Applications

The list below details the principal IS applications supported by NSPA.

1.1.1. The NATO Electronic Materiel Support Automated Systems (N@MSAS), NATO Electronic Materiel Support Information System (N@MSIS) and the A400M Logistic Portal System (ALPS) are applications developed and operated by NSPA to process electronic S2000M transactions placed by the Customers (Nations) and Contractors (Industry). These transactions cover the business requirements for Initial Provisioning (IP), Procurement Planning (PP), Order Administration (OA) and Invoicing (IN) and financial integration with the NSPA SAP financial module.
1.1.2. The NATO Logistics Stock Exchange (NLSE) is a set of tools developed by NSPA to assist customers and suppliers in putting into practice cooperative logistics concepts for item acquisition and management. These tools allow customers to arrange for the exchange of excess spare parts and to manage commonly held stocks. In addition, the NLSE allows industry to provide sales catalogues of spare parts that can be ordered online.
1.1.3. The General Procurement Shared Services (GPSS) provides a capability to enhance the way NATO currently acquires goods and services by developing consolidated "Strategic Sourcing Contracts" and by offering access to the NATO "eShopping Centre" for selected General Procurement commodities, goods and services.
1.1.4. The eProcurement System offers a wide range of services to Procurement around the publication and the exchange of documents around the internet. The eProcurement system consists of a web application with a dedicated home page in which suppliers and NSPA can interact. It includes a publication module for Service and Supply Request For Proposals (RFP), Future Business Opportunities (FBO), Notice of Interest (NOi).
1.1.5. The NATO Master Catalogue of References for Logistics (NMCRL) Web and DVD is an AC/135-sponsored initiative to disseminate NATO Codification System Data to a wide audience of governments, codification bureau and private companies.
1.1.6. The NATO Codification Management System (NACOMS) is the repository of NATO Codification system data. It is composed of two components: NMCRL for the Allied Committee's (AC135) and CINEMS for the NSPA logistician.
1.1.7. The electronic NATO Ammunition Data Base (eNADB) is a powerful ammunition dedicated search tool and repository for technical and logistics information on ammunition used by NATO and non-NATO nations. It also includes cross-references between Ammunition Data and Publications.
1.1.8. SUPDOC and lnfoHub are collaborative platforms providing to external users (customers) a secure access to NSPA document libraries. These applications also offer functionalities such as announcements, calendars, team discussions, surveys, search and email notifications.
1.1.9. Program Portal provides a collaborative environment for all NSPA Programs or Divisions. Built on Microsoft SharePoint technologies, it includes document library, tasks management, calendar, blog, survey, announcement and many custom developed applications.
1.1.10. The NATO Mailbox System (NMBS) is the EDI system used by NSPA customers, contractors and industries to send and receive transactions and statuses. Based on XML and internet technology, NMBS permits the exchange of electronic messages in a secure manner between business partners.
1.1.11. The electronic Customer Information System (eCIS) is a user-friendly Web­ based service integrated into the NSPA Web-Portal. It provides to external customers an internet access to their Supply and Maintenance transactions and reports. It also allows them to remotely enter Requisitions in a secure and controlled manner.
1.1.12. eOffice Workflows cover all administrative processes like Leave requests, Travel On Duty, Manpower Resource requirements, Deployment Requests, Visitor Badges, etc.
1.1.13. The Business Information System (BIS) is a web-based management reporting service, measuring consistently across the Agency the well-defined business objectives.
1.1.14. The myBIS service covers all Personnel HR information in a web-based application: clockings, TDY, leaves, fuel, telephone, payslip, as well as the planning info for the teams.
This list shows the main applications that are under development or maintenance that will require Microsoft consultancy support. Additional applications that are not listed above may also require consultancy support.
This Outline Agreement (OA) is established to enable the NSPA Information System (IS) Division to react quickly to upcoming requirements in all functional areas involved in daily development, implementation, operation and maintenance activities of NSPA Applications.

IGeneral Description of the work to be provided Introduction
The work shall cover the following NSPA Applications Information Technology (IT) life cycle areas:
1.1.15. Analysis/Design: the tasks related to analysis design covers the first contact with the key users, the writing of Functional Requirement Specifications (FRS), Rough Order of Magnitude (ROM) to scope the work, Use Cases and other analysis documents following Unified Modeling Language (UML) standards.
1.1.16. Development: the tasks related to development cover the development and test of new functionalities as well as change requests to existing functionalities, architecture and/or interfaces to enhance or complement current solutions, based on business requirements.
1.1.17. Implementation: the tasks related to implementation cover the installation of new servers, installation and configuration of server software, database and applications and the certification of new or updated installation. The implementation tasks may be performed in physical or virtual environments.
1.1.18. Operation and Maintenance: the tasks related to operation and maintenance cover monitoring the systems activities, setup and monitoring of new and existing databases, database tuning, defects testing, defects fixing, software patch installation and minor approved system change request implementation. All the tasks and procedures applied to the environment shall be done to guarantee the maximum availability of the full technical environments.

1.1.19. Request for Proposals (RFP) accompanied by Specific Statement of Works (SOWs) will be submitted to the Contractor in accordance with the terms of the OA Each individual SOW will specify the tasks, deliverables and required resource(s) as well as the time frame in which they are to be provided.
1.1.20. The contractor shall find suitable resource(s) within a maximum duration of one (1) month. The resource(s) shall match the technical requirements and skills as defined in the PO. NSPA will always verify the proposed resource(s) through interviews and tests and retains the right to have them replaced at any stage of the contract execution where NSPA can demonstrate that the requirements are not met.
1.1.21. If a subsequent Purchase Order (PO) will be authorized, for the execution of each individual PO and the related SOW, NSPA IS Division will assign a Contract Technical Officer (CTO). The CTO will be responsible to follow the course of the tasks and the deliverables.
1.1.22. The on-time completion of the tasks and deliverables, which have been assigned to the contractor in time, shall be the responsibility of the contractor.

1.1.23. The specific deliverables will be defined in each individual SOW attached to the related Call-Off PO.

1.1.24. All work executed shall include explanations to NSPA staff. The knowledge transfer from Contractor personnel to NSPA personnel shall be ensured, primarily by working in close collaboration with appropriate NSPA personnel. Additionally, where a specific SOW does not foresee on-the-job-training or classroom training and whenever such training becomes necessary or more appropriate this training approach shall be identified and offered by the Contractor in due time. Responsibility shall remain vested with the Contractor to ensure that full and complete training for the delivered system is achieved within the contractual time frame, so as to allow for appropriate installation, use, maintenance and operation by NSPA staff.

Applicable Standards
1.1.25. All deliverables shall be written in the English language using NSPA available version of Microsoft Word for the documentation and Microsoft Visio for the technical drawings and produced to normal industry standards.
1.1.26. NSPA applicable standards shall be followed (Graphical Charter, Naming convention, best practices, documentation).
1.1.27. The schema and the functional description of the system architecture, at the global level as well as at the detailed level, shall show good workmanship and quality levels according to acceptable IT documentation standards.

1.1.28. All deliverables shall be submitted to the CTO who will accept or reject the deliverable(s) and verify the application of the NSPA standards within a period of two (2) weeks. In the case of rejection the contractor shall attend a meeting called by the CTO, who will submit to the Contractor a written list of deficiencies, which the Contractor shall have ten (10) working days to rectify.

1.1.29. The Contractor owes NSPA the deliverables as defined in each individual SOW. The deliverables shall be deemed to be accepted, when in accordance with the description contained in the scope of work; the solution can be implemented and successfully solves the problem.

1.1.30. The CTO will, in co-ordination with the Contractor, keep track of the progress and according to the terms of the Call-Off PO, of the man-hours performed for each task/deliverable.

1.1.31. The Contractor shall report on the achievements on a weekly/monthly basis to the CTO and on the time spent, according to the terms of the Call-Off PO, by using the provided reporting form (Spreadsheet with tasks, days and hours worked).
NSPA L-8302 CAPELLEN(Luxembourg) TEL:(+352)3063(+ext.) FAX:(+352)3063 4300

Hyperlinks to Related Project Dossiers:

Questions & Answers issue 2.doc(147KB)